FAQs

When it comes to moving anywhere, it’s important to consider every single detail. Understandably, here at Hazelwood Care Home, we get a lot of questions thrown our way. These questions have been about a whole range of topics, from financial options to what exactly life with us is like. So, we thought it would be best to compile a list of questions we’re presented with on a regular basis, so you don’t have to.

Searching for answers can be difficult, and if you’re already undergoing a lot of stress with moving or helping a loved one move locations, it can be even trickier. That’s why we’ve put together all of our most frequently asked questions in one place. We want to make your life the easiest it can be, and if you’d like to discuss any of our questions further, we’d love to hear from you. Feel free to give us a call or send an email our way, and we’ll get back to you as quickly as we can.

 

Care Questions

Nursing Care, like Residential Care, provides 24-hour care and support, but with extra help for those who require the supervision of a registered nurse. Residential Care offers live-in residence in a home-like setting with supervised staff available 24 hours a day to those who require extra assistance and support.

If your loved one has recently undergone some physical trauma or ailment that has resulted in a lengthy stay in the hospital, it is likely that they will find it difficult to adjust to their new lives at home, and the way in which they were used to living. This can be a stressful and painful situation, but there may be choices available to alleviate the stress and worry, and we are here to assist you through every single step of the process.

Our care is adaptable and personalised for each individual. Care plans are reviewed and revised on a regular basis to ensure that they continue to meet the needs and expectations of residents. We understand that people’s health and well-being needs evolve over time, therefore our care is customised to meet those needs.

The Care Quality Commission (CQC) has registered and evaluated Hazelwood Care Home. The CQC ensures that health and social care services in England are secure, competent, considerate, and of high quality, as well as looking for new ways to improve.

We customise our care packages and plans for each resident and their family by working closely with them to establish common goals when it comes to their care. Our skilled nursing staff can give the highest degree of individualised treatment for any health condition. The MTD approach to care has been used at Hazelwood Care Home for a long time, in which teams combine the experience and talents of many specialists to assess, plan, and manage care.

Nursing, Residential, Dementia, and Respite Care are all provided to our residents, and always are done so to the highest possible standards. We are dedicated to providing the best level of care to all of our residents, and we do it by respecting privacy, fostering independence, valuing dignity, ensuring rights, providing choice, and ensuring that our residents are always striving for fulfilment.

Care during Covid-19 Questions

Newly admitted residents to a care home who are transferring from an interim care facility or transferring from another care home will no longer need to self-isolate upon arrival if the below requirements are satisfied:

  • The person admitted is fully vaccinated, wherever possible
  • The care home has taken into account the circumstances at the care home or interim care facility from which they are transferring, prior to admission
  • The person is subject to an enhanced testing regime consisting of a PCR test before admission (within 72 hours), a PCR test on the day of admission (day 0) and a further PCR test 7 days following admission.
  • The person admitted has no known contact with a COVID-positive person

In line with recent Government recommendations effective from April 2022, care homes in England no longer have restrictions as to the numbers of visits per resident though we ask that you make arrangements in advance of your visit to ensure safe visiting practices can be maintained. LFT testing is no longer mandatory, though to protect the safety and wellbeing of our residents and teams, we would appreciate your support in continuing to do so. Appropriate guidance for using PPE must be followed whilst visiting.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Visitors should wear appropriate PPE and follow all other infection prevention and control measures. Visitors will be advised to keep physical contact to a minimum. Contact like handholding is acceptable if hand washing protocols are followed. Close personal contact such as hugging presents higher risks but will be safer if it is between people who are fully vaccinated, without face-to-face contact, and there is brief contact only.

With the latest Government regulations from 2nd February 2022, care home workers and anyone entering a care home will need to be fully vaccinated unless they are exempt under the regulations. The Registered persons (or those acting on behalf of the registered person) to check that all persons wishing to enter the care home have received a full course of COVID-19 vaccination unless they are exempt. This includes checking, for example, care home staff, health care professionals, CQC inspectors, tradespeople, hairdressers and beauticians. A clear lateral flow test must be completed prior to entering the home.

Regular LFT and PCR testing for staff and residents is ongoing and is in line with Government, national and local agencies.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Every resident will be supported to choose an essential caregiver to benefit from companionship and additional care and support provided by someone with whom they have a personal relationship. Essential caregivers can visit in periods of outbreak and when their friend or family member in a care home is isolating. If a care home resident has tested positive for COVID-19, essential caregiver visits can be made in exceptional circumstances (for example, severe distress or end of life) with appropriate IPC support, and consideration of vulnerability and vaccination status of the essential caregiver.

At any time, the COVID-19 regulations and guidance from the Government, National and Local Healthcare Agencies may change. For further information, please click here or contact the Home Manager directly.

Facilities Questions

At Hazelwood Care Home, we’ll take any excuse to celebrate! Come rain, sun or snowfall, we love to take the opportunity to bake and craft to our heart’s content. At Christmas time, our parties are the talk of the town, and the cakes and hot drinks we serve on “Elf Day” are the perfect pick-me-up you need. From making Autumn wreaths to creating Remembrance Day displays, there’s always something seasonal to do.

Residents can spend hours tending to plants and bushes in the raised flower beds in our huge garden and private patio area. Residents are also invited to help with the vegetable garden, ready to serve up for the latest culinary kitchen delights. Some of our rooms look out onto the garden, but you’ll have complete access to the gardens wherever you are in our home.

The extensive list of facilities at Hazelwood Care Home, which opened in the year 2000, allow us to provide excellent general nursing care for elderly individuals on the ground floor, as well as dementia care with nursing needs on the first floor’s Poppy Unit.  Our goal is to always make residents feel at home, and make them feel like part of the Hazelwood family by providing a warm, welcoming, and positive environment.  We want people to feel at ease right away, no matter what their needs are, therefore we provide a life-long service to each and every one of our residents.

Hazelwood Care Home is located in Longfield, just one mile from the nearest train station and 45 minutes from London. It’s also conveniently positioned for trips to Bluewater Shopping Centre, with buses departing from the home’s grounds on a fairly regular basis.

We provide a weekly service for all residents because we have an independent professional hairdresser that visits our hair salon on a regular basis. We believe that a little pampering goes a long way toward increasing self-esteem, whether it’s a weekly shampoo and set or a short back and sides. To help residents relax, our teams and technicians will frequently give them a manicure and a massage. In addition, every six weeks, a Chiropodist comes to see us – there is a fee for this professional treatment.

Residents are encouraged to participate in group activities such as exercise, bingo, quizzes, and listening to music by Activities Co-ordinators. Our Activities Co-ordinators also spend one-on-one time with residents, focusing on their individual hobbies, such as looking at photos, arts and crafts, or simply reading to them. Outside entertainment, such as pianists and vocalists, pay us regular visits.

Our in-house chefs and kitchen staff will accommodate any and all dietary restrictions, offering a comprehensive breakfast, lunch, and tea buffet. Residents are welcome to have a meal with family and friends if they so desire. If our residents want, meals can be served in the dining area or in their own rooms. Day and night, tea, biscuits, cakes, and nutritious snacks are offered.

Finance Questions

Prior to their entrance, new residents must pass two negative lateral flow tests. Following the negative results, all new residents will be asked to isolate for 14 days. With this in mind, we will use this time to assist them and help to get to know the home and the team a little bit better.

The cost of your stay is unlikely to change if your situation and care plan remains constant. Your overall charge may change if your condition changes and your care plan is modified to account for any additional costs.

Moving into Hazelwood Care Home shouldn’t be a lot of hassle and stress, which is why when you pay the initial care home fee, it covers most of what your life here at Hazelwood Care Home will entail. It covers your living accommodations and any activities you take part in while you’re here. This covers the cost of any beverages and meals you consume under our roof, as well as the cost of any hairstyling appointments you might have, beauty treatments, and daily newspapers or publications you read while staying with us.

All charges related to the Care Agreement you signed when you originally moved in will be cancelled immediately. Housing and accommodation costs will be covered for up to ten days after the death, or until the residence has been fully checked and cleaned of possessions. We understand that this will be a trying period for the resident’s family and friends, and we will always keep the wishes and desires of those left behind at the heart of everything we do.

Depending on the severity of your current circumstances, you may be eligible for financing from the local city councils, or even from the NHS (Funded Nursing Care or Continuing Health Care). We strongly urge you to seek external financial guidance before exploring your funding sources any further, whether online or in person. By seeking the advice of lawyers and other authorised professionals, you could be saving yourself a lot of financial pain in the long run.

Rooms & Suites Questions

With 50 nicely appointed guestrooms with en-suite bathrooms, a beauty salon, cinema room, dining and private dining areas, as well as a sensory room and private gardens, you’ll be hard-pressed not to find something to do any day of the week.

We want you to be entirely satisfied with your new home, therefore we’re happy to provide you with a four-week trial stay period during which you can evaluate our services. For those in need of short-term assistance, we also offer respite care. Residents are welcome to come to stay for a trial period to see if Hazelwood Care Home is the right place for them.

We place an incredibly high value on you settling into your new home. You will have met with your dedicated staff member within the first 24 hours of moving into Hazelwood Care Home to discuss your care plan and any specific needs you may have. Residents are strongly encouraged to bring personal belongings such as photographs and trinkets to make their space feel that little bit more like their own.

A Pleasant Lifestyle is Promised

Hazelwood Care Home was created and intended exclusively for its residents, and with their needs and desires well and truly at the heart of it. We believe that everyone who dwells within our four walls should be able to make their own decisions and live their lives as they see fit. Our wonderful facilities allow us to create a dynamic and healthy lifestyle for our residents, and our teams always work tirelessly to ensure that each person has all they need to live a full life. We want our home to feel like home right away, so our admissions procedure is consistently comprehensive, relaxing, and free of any unneeded strain or anxiety.